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Frequently Asked Questions

FAQ – Getting Started​

1. How do I set up my email to send and receive messages within the application?​

Go to Settings > Emails.
Here you’ll enter your mail server details – including the addresses of the incoming and outgoing servers, ports, and login credentials.

For some providers, like Google, you cannot use your main password – you must generate an app-specific password.
To do this, you must have two-factor authentication enabled on your Google account.
You can generate the app password here:
🔗 https://myaccount.google.com/apppasswords

2. How do I activate my subscription after the trial period?​

During the trial period, only the basic plan is available.
Go to the Subscription section and choose the plan that best suits your needs.
Enter your organization’s details and you will be redirected to the payment gateway.
Once you provide your payment information and complete the payment, your selected plan will be activated.

📌 Higher-tier plans allow access for multiple users in your organization.

3. How can I track member attendance?​

1. Create a Terminal account:​

  • Go to Settings > Users
  • Create a new user and enable the Terminal Admin flag
  • Set a Login name and Password

2. Set up visit tracking:​

  • Go to Settings > Terminal and select the desired visit tracking type

3. Define training sessions:​

  • In Settings > Training Schedule, define the available sessions for members to sign up

4. Log in to the Terminal:​

📌 Attendance can be tracked using an RFID chip reader or a keyboard.
Each member must have an assigned RFID chip, which can be configured in Club > Members.

4. How can members use the web zone or the mobile app?​

Web zone access:​

The link to the member portal can be found in Club > Member Section.

Mobile app access:​

To log in to the app:

  1. Set login credentials for each member in Club > Members
  2. Enter the mobile key found under Member Section > Mobile App tab

📌 This tab also contains direct download links tailored for the member’s phone.